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For managers, coaching for performance and for emotional intelligence are two different things. But that doesn’t mean they exist in different worlds. Performance is just one part of an employee’s overall development as a professional and as a leader -- development which depends on the employee’s emotional intelligence and the ability of the manager to encourage and increase it.

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively?

We've all heard of "IQ"...but what's "EQ?" It's "Emotional Quotient" (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees' emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups.

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us.